The Role of Rapport in Building Trust

  Paying attention to and nurturing the relationship at play in any exchange is important but building trust in relationships is especially critical when it comes to creating a climate that is conducive to creativity and so to innovation. Trust, like credibility, is earned and built over time. It is not something you can wish […]

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Feedback as an opportunity for constructive dialogue

There are a lot of misconceptions about the practice of giving feedback and many people shy away from it, fearing the dialogue could become unpleasant. Giving feedback is often used as a way to make a judgement about the other person or their actions. The feedback giver may use it as a vehicle for telling […]

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